Utility Bill Due Date

Utility bills are due 25 days after the billed date. If your payment is not received by the 25th day, on the 26th day or the next business day, a past due reminder notice is mailed to the customer providing an additional 7 days to pay the past due balance.

If your payment is not received 7 days after the past due reminder, a past due notice - pending shutoff or referral to collections notice is mailed to the customer. This notice provides a date in which the payment must be received. If payment is not received by the date on the notice, service will be shutoff for nonpayment and/or the past due balance will be referred to a collection agency.

Unable to Pay by Due Date

If you are unable to pay your bill by the due date, or need additional time to pay, please contact the Utility Customer Care Team to inquire about eligibility for payment arrangements or payment assistance.

Unable to Pay Your Utility Bill

If you are unable to pay your utility bill, contact the Utility Customer Care Team to inquire about eligibility for payment assistance.

Shutoff for Nonpayment

If your water service has been shutoff for nonpayment, service will only be turned back on when:

• The outstanding balance is paid in full
• Any and all fees are paid in full

Payment Options for Service That is Shutoff

Do not mail your payment if your water service has been shutoff for nonpayment. The City must receive your payment by 5 p.m., Monday through Friday, to have service turned on the same day. If payment is received after 5 p.m., service may not be turned on until the next business day.

To make a payment on your utility account, you may choose one of the following options:

• In person at City of Salem Finance, 555 Liberty ST SE, Room 100 (Monday - Friday, 8:00 a.m. to 5:00 p.m.)
• By calling 1-844-791-1414, 24 hours a day/7 days a week
• Online through eGov, 24 hours a day/7 days a week

If you choose to pay by phone or online, you must call the Utility Customer Care Team by 5:00 p.m. Monday through Friday, excluding holidays, and provide the following information:

• Confirmation number of payment
• Amount of your payment