• What is the Refund or Cancellation Policy?

    SoftballCityUSA policies are their own and can be found at SoftballCityUSA.com.

    Recreation, Sports, and Activities Cancellation/Refund Policy

    • The City of Salem reserves the right to cancel programs when minimum enrollment is not met. Full refunds will be issued when programs are canceled.
    • Registration fees may be transferred in full to another program of equal value if requested 10 business days in advance of program start.
    • Refunds requested:
      • more than 10 business days in advance are eligible for a 100% refund
      • less than 10 business days in advance are eligible for a 50% refund
      • on the day the program begins are eligible for a 25% refund
    • Refunds will not be granted:
      • after the first day of program;
      • for absence;
      • inclement weather/air quality once a program has begun;
      • or for amounts equal to or less than $15 per person.
    • Refunds may take 4-6 weeks to receive.
    • Refunds may be requested by calling Parks and Recreation, 503-588-6261, or by email at ParksandRecreation@cityofsalem.net.

  • Are Fee Waivers Available?

    Fee waivers may be available for qualified Salem residents living within Salem city limits.

    Proof of the OR Health Plan, OR Trail Card, or WIC information is required.

    Eligibility is verified annually in the office. For more information, contact 503-588-6261.

    After registering, if you plan to register for more programs during the calendar year, contact us for more information about how to register online.

    If your address is outside of Salem city limits and ineligible for a fee waiver, you can still register for programs.

  • May I Request an Accommodation?

    Reasonable accommodations may be available, upon request, for persons with disabilities or for those who speak languages other than English.

    Accommodations need to be requested 3 business days in advance in one of the following ways:

    • When registering for programs online, note the requested accommodation when adding Participant Information.
    • When registering in person, note the request on the paper registration card.
    • Phone: 503-588-6261, for Relay 711
    • Email: parksandrecreation@cityofsalem.net

    For further assistance or additional questions, call Parks and Recreation, 503-588-6261.

  • How Do I Register for a Sport or Activity?

    Classes may have limited availability so early registration is encouraged and registration is finalized once fees are paid in full.

  • What equipment is needed?

    • Refer to the program information by sport/activity for more information.
    • Sports may require safety equipment such as shinguards for soccer.
    • It is advisable to bring a bottle of water and wear shoes appropriate for the sport.
    • If your participant has a ball or racquet, please bring it. In most cases, equipment is available for use.

  • What is the instructor to participant ratio?

    The ratio of instructor to participant varies by program.